I sent my laptop in to Best Buy because one of the hinges cracked and I have a 4 year warranty on it so everything's free. Then when I get it back they said they replaced the hard drive and I didn't really care since I just reformatted before I gave it to them anyway. So that's that. Now that I have it back I can't connect to the internet through either of these programs. I had to use a flash drive to get firefox on here to connect to the internet.