I took my 2001 Lincoln in for a complete detail yesterday (5/1) morning, when I called to check when it would be ready they said not till today(5/2) after noon. I stopped by to see how it was going and found it sitting parked beside the building and the detail guy was working in the drive through wash and wax stall Do I pass it off as bad management of the staff, do i have a ligit gripe? and what would you charge for a car this size? or is it all based on how much time it takes you? and how do i know it actually took the amount of time they are saying/charging. Thank you.