i posted this in the on topic forum but not many replied... hopefully it gets more attention here. one little dream of mine is owning a business... i think doing this is a good way to get experienced. this isnt really a business plan just an idea that literally popped into my head in class today, so i got out my notebook and started writing whatever came into mind. i ended up with three pieces of paper full of information. heres what i wrote down: The Idea Start a website that has a database full of PC related questions and answers, troubleshooting steps, and so on. Different categories will include hardware, software, operating systems, networking, and more. When a user has submitted a question it will be placed on hold, then emailed with a timestamp to the volunteer techs that signed up for which ever categories were selected for that particular question. Questions will be tracked by time (time on hold before sent to a tech, time it took for user to get response, etc.) Users will be able to rate that tech's solution for the problem, including steps, time taken to receive response, and if the techs solution worked. Rating will be done on a scale of 1-5, 5 being the highest. Also available to the users will be a message board where users can submit their questions. This could be used for trying to get a quicker response from someone else using the system, or one of the techs if they are browsing the boards. Points may or may not be awarded for this (not decided yet). Techs will have an accumulative point system, of which will increase with points awarded by users (scale of 1 to 5). They will also have their own email address, which is where the questions will be sent. Website Details - Message board system - Search database - Question database - Tech of the week (Or just a ranking-by-points list of the techs) - Blog system for front page Tech signup form / application: - First name - Last name - Date of birth - Selected Categories (categories to be determined) - Rate yourself (1-10) on your knowledge of selected categories - Email address - Phone number - AIM name/ ICQ number Tech beeper This will be a little desktop tool for the techs, resembling a pager, that will fetch messages from the web server letting me know if they are online, offline, idle, and also will allow them to request work, close out questions or stop requesting questions. Users should have the option to select whether they want multiple replies or single, and if they have filed a question before then they can send that question to the tech who helped them previously (Name must be supplied). If someone has a question no one can answer, no points will be awarded and the question will be withdrawn. A single tech receiving the question will have the choice to pass the question to another tech. ---------------------------------------------------------------------------- let me know what you think... i could do this, run and operate it by myself but i dont want to start it and just have the domain sit there and not get used by anyone. think it would be a success or just another disaster?