So every once in awhile a piece of hardware dies and I can't get to it right away. It gets piled up on the desk until I have a chance to look at it. By the time that happens, I have long since forgotten what the problem is. So I was thinking, wouldn't it be a good idea to tag the item as it comes in with whatever the problem is. Has anyone used such an idea? Or even have some google terms (I'm usually pretty good at this but my mind has gone blank on what to look for). I'm looking for a low tech solution - something even the office workers can quickly fill in by hand.