Jesus. What a pain in the ass it was to upgrade to this phone. around 2 hrs in the store with an incompetent woman rep. then around an hour later I found that my phone had been shut off and i now had an account balance of $364. Tunrs out for some stupid reason they charged me $294 in early cancellation fees.... As to which they could not remove untill my "paper" bill was sent out so that they could physicaly see the charges and "maybe" take them off. but I was issued temporary credits to get my phone turned back on.. during this last week i have found that I now have a credit on my account of $236, so i dont know wtf is going on, nor do i know what to do at this point. any suggestions?