My brother called Apple to get a replacement for his iPod early this month . It was the third time that piece of shit crapped out on him. He bitched about them sending him bad refurb models as replacements and requested a new model, not another refurb model. They agreed and said they'll send him a new iPod photo. That was 3 weeks ago. So today, he just got the replacement and Apple fucking sent him a 30GB iPod video.