Hello, An RR tech replaced my old modem with a SB5100 a week or two ago, I didn't DL anything on BT since then. I was able to get up to 250kb on BT with my old modem. Today I tried to DL a file and it will only give me from 0-3kbps. I do not have a router and Windows Firewall is not turned on. Any ideas on what to do? I tried searching on google but couldn't find anything. Thanks in advance.