retreiving data off dead HDD

Discussion in 'OT Technology' started by SeeVinceRun, Feb 10, 2009.

  1. SeeVinceRun

    SeeVinceRun Currently In Prison OT Supporter

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    A customer came to me the other day and gave me a hard drive with important data on it that had crashed. I went to boot into it using Winternals, but it doesnt even recognize the drive is there.

    Its doesnt show the C directry, it doesnt show the drive in bios, it will also randomly disable other IDE drives in the system when the HDD is installed.:squint:

    There is no clicking, no activity, nothing. It also gets really damn hot.

    Is there anything I can do? Short of telling her to send it in to a data recovery firm, but she needs this done on the cheap. Im out of ideas.
     
  2. GammaRadiation

    GammaRadiation Active Member

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    Data recovery firm.

    I work in on site computer service and when I get a dead HD that wont even be recognized by the bios, I tell them data recovery firm or do with out the information.
     
  3. SeeVinceRun

    SeeVinceRun Currently In Prison OT Supporter

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    I know it. I just hate to go that route. I feel like this will discredit me. Its some big wig at a large company that knows nothing about PCs, so when she hears that I couldnt recover her data, she may just mark me off the list of venders.
     
  4. KMAzz

    KMAzz OT Supporter

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    If she is a big wig at a large company she can spend a few bucks to have it done the right way.
     
  5. trouphaz

    trouphaz New Member

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    one of the things that you need to be able to do as a vendor is recognize when you are out of your league. in this particular case, they don't need a general IT firm, but need specialists who focus on data recovery and they charge a lot of money to do so. i've been working in IT for years including management where i work with a lot of vendors. nothing pisses me off more than a company that is unwilling to admit they can't do something until we're so far in that everything is fucked.

    so, before you risk making their data completely unrecoverable, i'd say pass them on to an expert. you'll look much worse, and justifiably so, if you do something that fucks the drive up even more such that a data recovery firm can't do anything. you can be certain that they'll throw you under the bus if you do something stupid and then you can guarantee you'll lose business.
     
  6. SeeVinceRun

    SeeVinceRun Currently In Prison OT Supporter

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    You would think, but no.
     
  7. SeeVinceRun

    SeeVinceRun Currently In Prison OT Supporter

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    I agree completely. Im not one to let my pride cause any sort of problem. As soon as I realized winternals wasnt going to cut it, I let her know that I wasnt able to retreive anything, told her the options and asked her what she wanted.

    If i had known the drive was totally fubared I probably wouldnt have even bothered. It just sucks, and I hope they dont hold me responsible. I dont know how they would, its just a fear of mine.


    EDIT- UPDATE: The company is fine with the lost data, contracting me to build some new PCs to replace the aging ones. Woot.
     
    Last edited: Feb 10, 2009
  8. trouphaz

    trouphaz New Member

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    yeah, it sucks to do business with unreasonable people. obviously you aren't in the position to just pick and choose customers. if they blame you for something you aren't capable of doing and were honest with them about that, then that's a really shitty customer to deal with.

    lucky for you it sounds like they're at least being reasonable.
     

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