A friend of mine is having a problem with her Ibook and I would like to be able to offer her some advice. I am very fluent with windows being a .net programmer and techie by profession but with Macs I have only the limited experience of playing with my Ibook. No trouble shooting yet! Here's what its doing... When she turns the computer on it goes to a blue screen with a small box in the middle of it with a question mark in it. I instructed her to put the osx install disk into the computer. She said that when she did this nothing came up except for an apple and a spinning thing, and that while it sounded like it was doing something it never proceeded past that screen. She had called apple and they told her that they thought it was hardware related and to send it in for a 300$ flat charge which would probably go up once they got it. What can we try before resorting to this? Thanks guys!