Printing delay from internet explorer problem

Discussion in 'OT Technology' started by veonake, Aug 23, 2004.

  1. veonake

    veonake OnT poster, OT lurker

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    Hopefully someone can help me out with this problem. I actually do technical support for people by the hour and am stumped by a problem a client is having. He uses AOL for his e-mail, but does not have AOL installed. He signs onto his e-mail account using internet explorer and AOL's webmail service. Viewing an e-mail pops open a seperate window that only has a title bar. From there the only way to print is to use ctrl+p or clicking the 'print' link at the bottom of a message. Once you click print from the print dialog that will come up it can take 5 minutes or more for the document to actually spool. You can force it to spool by printing something else (from non webmail, such as Word) afterwards. This only happens with pop up windows, regular internet explorer windows print fine. Any clue what is causing this and how to fix it?

    Oh, I should mention that the print job does not even show up for several minutes.
     

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