OMFG v.AppleCare

Discussion in 'OT Technology' started by clog, Jan 30, 2007.

  1. clog

    clog NO SOUP FOR YOU!!!!11

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    All I have to say is: :eek4:

    Monday morning, I purchased Apple Care from the on-campus Apple Store. I register online. Five minutes later, I call them about my issues (HD making jacked up noises, the casing feeling flimsy and loose, and my ongoing screen flickering issue). DHL has a box at my doorstep by noon the same day.

    I call DHL, have them pick up the box from the office before 4PM that afternoon. I check the status of the repair later that day, and they already have received it. This morning they were diagnosing the probelms, and it is currently being shipped to me, hopefully problem free.

    :eek4:

    Talk about quick service :bowdown: I'd like to see Dell take core of its customers like that :o :mamoru2:
     
  2. CarRamRod

    CarRamRod The schnozzberries taste like schnozzberries.

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    Yes, they are very quick at repairs, and I like how they keep you updated on the status online.
     
  3. clog

    clog NO SOUP FOR YOU!!!!11

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    :werd: Hopefully they fix the problem this time, it's the second time they've had the laptop about the same issue :o
     
  4. IcyHot4Life

    IcyHot4Life Str8 Ballin'

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    holy fuck :coold: :eek3d: <48 hour turnaround on repair, including shipping?
     
  5. canIscream

    canIscream Dog Crew is Best Crew

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    Apple rules at repairs. When my motherboard went on me 2 days out of warranty, the honored the warranty anyway. It was a week before the semester was ending and I had a bunch of stuff due that was on the computer. I told Apple that I had that stuff due. I told them not to rush, but to call me as soon as it was done. They estimated about a week turn around time. The next day they called me and said my computer was ready to be picked up.
     
  6. alverino03

    alverino03 Active Member

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    I took mine into the Apple Store yesterday morning and got it back a few hours later. :bowdown: Apple
     
  7. clog

    clog NO SOUP FOR YOU!!!!11

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    Almost, about 3 days. I expect it tomorrow. Amazing :eek3d:
     
  8. clog

    clog NO SOUP FOR YOU!!!!11

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    Ship date
    Jan 30, 2007
    Estimated delivery
    Jan 31, 2007 by 10:30 AM :eek3:
     
  9. fishyhell

    fishyhell muscle68>catholic school children

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    your school should pay for a replacement. but you probably signed in your dorm contract that they do not have to pay for any damage to personal property due to building disaster.
     
  10. clog

    clog NO SOUP FOR YOU!!!!11

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    sucks about your lost data. but, you're getting a C2D out of it, so be happy. :dunno:
     
  11. dorkultra

    dorkultra OT's resident crohns dude OT Supporter

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  12. Blair

    Blair New Member

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    1) get the school to buy you a new MBP
    2) have the data on your powerbook recovered
    3) ?????
    4) profit
     
  13. clog

    clog NO SOUP FOR YOU!!!!11

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    welp, it turns out they replaced my LCD, the casing around it, the top case along with the keyboard, as well as the under casing :eek5: They also put in a new HD and some internal parts that apparently fixed the screen flickering :eek5:

    Apple :bowdown:
     
  14. Pseudonym

    Pseudonym --

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    :eek5: my screen flickers sometimes to. hasn't done it in a while. if it starts to do it again, im definitely sending it in.
     
  15. matttx

    matttx New Member

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    thats werid i heard of people sending there iMacs in and not getting them back for another 2 weeks or so.
     
  16. Pr0Xima

    Pr0Xima SPY ZAPPIN MAH SENTRY!

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    Could have been a silent recall... Not to get into how Apple works and such(being a former employee and all), usualy its a pretty decient service. The extended Applecare usualy nets you faster turnaround times and such(store and mail).
     
  17. clog

    clog NO SOUP FOR YOU!!!!11

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    whatever it was, the $183 for AppleCare was worth it right there :o

    I mean.. I was only wihtout my laptop for two days, and on the third day, it was here first thing in the morning :eek5:
     
  18. clog

    clog NO SOUP FOR YOU!!!!11

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    i'm sure some repairs are lengthier than others :dunno:
     
  19. slfmade

    slfmade New Member

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    it is going to depend on what the problem is but most problems are fixed within hours of it being received from apple and sent out that same day, you will NEVER find a better cs than apple's applecare, its amazing
     

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