GUN Oh God these customers are killing me

Discussion in 'On Topic' started by The Cable Guy, Jun 11, 2009.

  1. The Cable Guy

    The Cable Guy New Member

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    Email I just got from a customer for an airsoft rifle they had ordered.

    Hi ,
    The "gun" has never been out of the box. When I opened it and it looked
    like an assault rifle, we did not want it. You can assist me by accepting
    it as a return. This weapon has never been used or put together. It is just too scary.
    So, I do not need anything fixed I would like to return it. Please send the appropriate documentation so we can complete this transaction.
    I appreciate your assistance in this matter and I do truly hope that Airsplat is as customer friendly as you describe.
    Kindest regards,
    Polly
    Associate Professor
    Department of Finance
    Robins School of Business
    University of Richmond
    Richmond VA 23173


    THE GUN IS A BOLT ACTION RIFLE
    [​IMG]

    My reply:

    We are sorry to hear of the troubles you have experienced and sincerely apologize for any inconvenience it may have caused. It is never our intention to inconvenience our customers.

    Regarding your concern, unfortunately, this item is already passed warranty and cannot be returned. For the record, this is not an assault rifle nor does it look like one. It is a TOY. It is a BOLT action, which means it is a single shot manual action rifle, even the real thing would not be classified as an "Assault" rifle anywhere, including our friendly state of CA, notorious for having the most ridiculous gun laws.

    ******************************************


    EDIT: SHE REPLIES!
    6/11/09
    Dear Support,
    I am not sure you read the email. There are no troubles. It would be to
    your benefit to extend the warranty so my son could return this weapon. He
    intended to buy a smaller hand gun, if you do not want our business that
    would be counter to your claims. As far as gun laws go, it would also be to
    your benefit to not slander any of our fine states. That is
    counterproductive. As far as I can tell the only parties that are
    ridiculous is airsplat.
    Charles, if you are not able to accept this unused gun please point me in
    the right direction to someone who has the authority to accept this unused
    purchase.
    I appreciate your assistance in this very simple matter.
    Kindest regards,
    Polly


    My reply:

    Dear Customer,

    What model did you have in mind for exchange? We may be able to issue a return for exchange, if the gun is in fact unused and in new condition.
    To clarify, I was not slandering the state I reside in. I was only stating fact, based on the counterproductive restriction on firearms by way of non-sensible anti-gun legislation and politicians.

    Please also note that extension of your warranty is a courtesy, and calling the company who is giving you a courtesy extension riddiculous is not necessarily the nicest thing to do.

    I am both disheartened and confused to your support of anti-gun ideals, mainly because well, you've purchased a replica, and intend on exchanging it for another.

    Please feel free to contact us with any additional questions or concerns.


    Sincerely,
    Technical Support Department
     
    Last edited: Jun 12, 2009
  2. smartypants

    smartypants New Member

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    I'm going to have nightmares
     
  3. The Cable Guy

    The Cable Guy New Member

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    Thats what I said.
    Fucking seriously?

    My reply:

    We are sorry to hear of the troubles you have experienced and sincerely apologize for any inconvenience it may have caused. It is never our intention to inconvenience our customers.

    Regarding your concern, unfortunately, this item is already passed warranty and cannot be returned. For the record, this is not an assault rifle nor does it look like one. It is a TOY. It is a BOLT action, which means it is a single shot manual action rifle, even the real thing would not be classified as an "Assault" rifle anywhere, including our friendly state of CA, notorious for having the most ridiculous gun laws.
     
  4. Keesh

    Keesh New Member

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    BUT IT'S BLACK
     
  5. david_4x4

    david_4x4 New Member

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    Fuking bipod scared me. Probably scared him to.
     
  6. [DWI]

    [DWI] Master of Nothing

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    Dear customer,

    Our policy only allows us to accept returns on defective items or mistake by our shipping department, as a woman in your profession surely you can understand as this policy as a means to keep our financial obligations low and allow us to pass on those savings to all of our customers. I am sorry that you are unsatisfied with your purchase, however you had the ability to view an image of a bolt action plastic pellet gun online prior to purchasing, any unwanted resemblance to a semi-automatic weapon firing a cartridge that is in between a traditional rifle and tradition pistol cartridge should have been noticed at that time.

    We are truly sorry that you are not satisfied with your purchase, so as a gesture of good faith please accept our offer of 25% off of a can of pink fuzzy bunny spray paint with with to nullify any resemblance to completely different item.

    customer support
     
  7. Is it a VSR10?
     
  8. dpixel8

    dpixel8 New Member

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    please tell me you actually included that :rofl::rofl:
     
  9. Jurisbot Esq.

    Jurisbot Esq. Don't blame me I voted for Ron Paul. OT Supporter

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    :ugh2: some people
     
  10. Jurisbot Esq.

    Jurisbot Esq. Don't blame me I voted for Ron Paul. OT Supporter

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    Did they not look at the picture when they ordered it? :ugh:
     
  11. The Cable Guy

    The Cable Guy New Member

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    I did

    Yes it's a VSR-10
     
  12. The Cable Guy

    The Cable Guy New Member

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    Right? The fuck on
     
  13. Paul Revere

    Paul Revere OT Supporter

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    :rofl: what a dumb cunt
     
  14. Finest

    Finest OG #93

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    Should have painted it pink before sending out.
     
  15. Paul Revere

    Paul Revere OT Supporter

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    what was her reply?
     
  16. Hooch

    Hooch New Member

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    Dear Valued Customer,

    Get Fucked.

    Airsplat
     
  17. Buzz Killington

    Buzz Killington nunc fortunatus sum

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    "Dear Polly,

    I regret that we are unable to accomodate your request for a refund.

    Please accept the enclosed cracker with our compliments.

    Cordially,"
     
  18. Paul Revere

    Paul Revere OT Supporter

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    send her a ticket for a free boat ride for 3
     
  19. ZCP M3

    ZCP M3 Active Member

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    too scary :rofl:
     
  20. ZCP M3

    ZCP M3 Active Member

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    Do you sell anything that looks like an assault rifle? Tell her you'll exchange it for something that looks like a M249 or a semi-auto .50BMG. :rofl:
     
  21. Cannondale

    Cannondale OT Supporter

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    :rofl:
     
  22. 4W4K3

    4W4K3 New Member

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    Sometimes when I pick up my 10/22 and look at it just right...it looks like an assault rifle and I piss my pants in fear and terror.
     
  23. kellyclan

    kellyclan She only loves you when she's drunk.

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    What the hell does the finance dept at a business school need an airsoft gun for?
     
  24. Paul Revere

    Paul Revere OT Supporter

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    she probably wrote down what her kid wanted wrong, bought the wrong thing, STILL thought it looked too scary, and now shes writing from her "dept" email :rolleyes: because she thinks it makes her look important.

    :rofl: that dumb bitch
     
  25. 4W4K3

    4W4K3 New Member

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    Probably ordered for her kid and used her work e-mail. I order car parts and knives at work all the time, even ship them to my office. The front desk girl hand delivers them, always curious as to "what I ordered this time." heh
     

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