need some quick laptop help please!

Discussion in 'OT Technology' started by larskyle, Apr 5, 2008.

  1. larskyle

    larskyle New Member

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    alright so here's the problem, i have a dell inspiron 9300 w/17in display and radeon x300. just recently a white bar going from the top of the screen to the bottom has appeared. its about an inch wide, and nothing will display in it. its not dead pixels or anything, its just like dead space. any ideas will be greatly appreciated, thanks!
     
  2. larskyle

    larskyle New Member

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    any ideas?
     
  3. 5Gen_Prelude

    5Gen_Prelude There might not be an "I" in the word "Team", but

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    It's a Dell?
     
  4. larskyle

    larskyle New Member

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  5. MrBrotato

    MrBrotato New Member

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    Time for a new lappy unless you want to pay to get it fixed or it is under warranty.
     
  6. Jimmy10to2

    Jimmy10to2 New Member

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    Try playing around with your graphics card settings and display settings:
    Vista:
    Control Panel -> Personalization -> Display Settings -> Advanced Settings button
    XP:
    Control Panel -> Display -> Settings -> Advanced button

    Try increasing the refresh rate, maybe change the resolution, play with other settings. I highly doubt this is going to fix anything as it's probably more physically hardware related than just some simple settings. I'm just throwing it out there since nobody has replied. Hopefully you'll get a more knowledgeable reply but in the mean time it wouldn't hurt to try.

    Out of curiosity, does this scrolling white line appear as soon as you boot the computer up, does it occur at the Windows login screen or does it only occur once you're logged into Windows?
     
  7. larskyle

    larskyle New Member

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    alright, well i just restarted and it is continuous through the boot up. not just after im logged onto windows.
     
  8. Doomsday

    Doomsday XXX

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    uninstall/reinstall drivers

    hook up the laptop to another monitor,...
    if problem still exists, replace Radeon X300, if not, replace display panel.
     
  9. larskyle

    larskyle New Member

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    thanks
     
  10. Doc Brown

    Doc Brown Don't make me make you my hobby

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    I'm thinking if this is all the way through the bootup cycle then it's not a driver issue.
    More like a graphics chip failure.
     
  11. larskyle

    larskyle New Member

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    so basically looking at a new graphics card huh? now my knowledge of laptop hardware is pretty limited, how much would i be looking at to have someone replace it?
     
  12. Doomsday

    Doomsday XXX

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    i missed the part where the problem is continous at bootup, so doc is right that it's not a driver problem

    besides the driver, the usual suspects of a display problem is the vid card, cables, or the monitor itself. that is why I asked you to confirm it on a another monitor.

    if it is indeed the vid card,... you can follow dell's guide on how to replace it.
    http://support.dell.com/support/edocs/systems/ins9300/sm/sullivbo.htm#wp1006368

    lot of pieces to remove but is actually easy, imo.
    don't know how much a technician would charge, but maybe you can ask a friend and treat him a beer.


    here is the full link to the service manual
    http://support.dell.com/support/edocs/systems/ins9300/sm/index.htm
     
  13. larskyle

    larskyle New Member

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    thanks for the help guys!
     

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