WEB Need a recommendation from TWL (ticket system)

Discussion in 'OT Technology' started by jizzmo, Jan 24, 2009.

  1. jizzmo

    jizzmo New Member

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    SO, is there a CMS or web software that can allow users to make a help desk ticket, and have that ticket sent to a person depending on which categories you choose? Asking if anyone know of a webware like this. If you find me something i will :bowdown:
     
  2. kingtoad

    kingtoad OT Supporter

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    Drupal + Case Tracker
     
  3. kingtoad

    kingtoad OT Supporter

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  4. crazybenf

    crazybenf Active Member

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    buy (or pirate) kayako.
     
  5. CyberBullets

    CyberBullets I reach to the sky, and call out your name. If I c

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    kayako licks nuts. we have a client who uses it and it sucks. slow, unable to pull statistics, if the same user emails in, it keeps bumping their ticket.... Not worth it!
     
  6. jizzmo

    jizzmo New Member

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    No pirating, this is for a big corporation... and we are not paying $3 a month for soe shit i can fin for free. thanks king toad!
     
  7. whup

    whup I wish you had children and.. so that I could step

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    We use Redmine as our project management / collaboration tool, you might want to give that a look and see if it suits you.

    http://www.redmine.org/
     
  8. jizzmo

    jizzmo New Member

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    Osticket is perfect, very easy to make changes to, not a lot of stuff I don't need.
     
  9. jizzmo

    jizzmo New Member

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    Osticket, doesn't have enough... I need something that will allow me to run reports on tickets submitted, something that keeps stats.

    Any Ideas?
     
  10. crazybenf

    crazybenf Active Member

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    kayako, pay for it.
     
  11. jizzmo

    jizzmo New Member

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    I was looking into that today, after my 3 hour search for an open source ticket system with reporting...
     

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