She has also said that it doesn't like turning on, like she'd turn it on but it would just stay at a black screen. She's been trying to reformat but the fujitsu boot restore disk is going slowly and isn't doing anything she claims. Is this a hardware issue? She doesn't know computers and she claims the BSOD says something different every time, but she doesn't know what it has said. I'm fairly certain it's a hardware thing, but she's stubborn and won't accept that fact. What should I tell her? It's out of warranty, btw.