So I ordered a sidesaddle from them last week, and got it a few days later. During installation, I noticed that it was used, staples were unraveled, screws were stripped, tools were missing. On top of that, my Forend comes to the side of my receiver, which comes into contact with the 6-shell holder. So I sent it back, requested an exchange for the 4-shell holder for the same price. Checked my order status, and it seems like they were going to ship me the same 6shell holder, so I called in. Customer service rep was really nice, and went ahead and shipped out the 4-shell holder on the spot, even though tyhe 6-shell holder may have been on its way already. So I may end up with two brand new shell holders for the price of one cliffs: Midway sent used item, sent back for exchange, sent wrong item, called in, sent right one, probably not going to ask for the wrong one back.