I do international wire transfers for Glock sometimes at work, and I after I read the wire back to the lady in the accounting dept. I asked her if she could do me a favor by sending me a new Glock pen, since mine had run out of ink because I use it at work every day. She said sure, and a few days later this is what I got in the mail. They will also send you a free copy of the Glock annual magazine if you call and request it. I don't care what your opinion of Glock is, but the fact remains that they have some of, if not THE best customer service in the industry.