WEB "Live Help" Software

Discussion in 'OT Technology' started by BackScratch, Aug 4, 2007.

  1. BackScratch

    BackScratch New Member

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    I'm looking for a Live Help software package that I can run on my J2EE web application. (JSP + Oracle10g).

    One of the key features I'm looking for is to have a shared session with visitors. I don't know if this is possible since it's kind of invasive, but I'd need to pretty much have to see what they're seeing and possibly guide them remotely.

    Any help would be appreciated. :x:
     
  2. thomor25

    thomor25 I make money online....

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    there are a couple out there but I don't know if they have the specifics you are asking
     
  3. kuno

    kuno .... OT Supporter

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    We use LivePerson, http://www.liveperson.com/

    I believe they have the feature that you want. It's subscription based so you pay monthly, yearly etc...

    It's a pretty good service.
     
  4. BlueFlag

    BlueFlag Guest

    Some of these come with cPanel scripts, do you have cPanel installed on the server yo uare hosted on?
     
  5. crazybenf

    crazybenf Active Member

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    I have experience using the Kayako Esupport suite. It has a live help app built into it with its Windows app.

    It's great for the price. (Like $250 IIRC)
     

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