Laptop Problem Please Help

Discussion in 'OT Technology' started by Bencorn, Nov 9, 2007.

  1. Bencorn

    Bencorn New Member

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    I have a Dell 700m laptop that has a really weird problem. If I am using the laptop constantly, I can run the thing all the way to a dead battery without issues. If I set it down for like 10-15 minutes while its on, most than half of the time the screen will go black or start to flicker and the whole system will freeze up and I'll have to hold the power button down for 5 seconds to get it to restart. As far as I can tell it isn't overheating, the drivers are all up to date, I've reformatted once since it started happening and it still happens about the same amount of times. Hibernate is off, auto suspend is off, I've tried running it with a screensaver at 5 minutes or without a screensaver at all. I'm running out of ideas. Could the video chip have come a little loose or is overheating some how? Any ideas before I tear it apart to see if everything is tight in there? Thanks guys,

    Bencorn
     
  2. sleev

    sleev It's sleep, life, and death It's speed, coke, and

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    have you updated all the drivers after reinstallation? What OS are you running?
     
  3. Bencorn

    Bencorn New Member

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    XP Pro, service pack 2 with all updated drivers.
     
  4. sleev

    sleev It's sleep, life, and death It's speed, coke, and

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    what apps are running in windows task manager after reboot?

    dude, you bought a dell.
     
    Last edited: Nov 9, 2007
  5. Bencorn

    Bencorn New Member

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    No apps at boot. 0 percent CPU usage sometimes 1 percent.
     
  6. P07r0457

    P07r0457 New Member

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  7. Bencorn

    Bencorn New Member

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    Under processes I have:

    mcshield
    svchost
    explorer
    wuauclt
    ifrmewrk
    evteng
    zcfgsvc
    frameworkservice
    lsass
    wlkeeper
    1xconfig
    svchost
    s24evmon
    spoolsv
    syntpenh
    svchost
    svchost
    taskmgr
    ipodservice
    winlogin
    ituneshelper
    alg
    csrss
    services
    svchost
    igfxsrvc
    igfxpers
    udaterUI
    hkcmd
    regsrvc
    viewpointservice
    jusched
    mctray
    lsass
    vstskmgr
    naprdmgr
    shstat
    smss
    system
    system idle process
     
  8. Bencorn

    Bencorn New Member

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    LOL, 6 hours of battery life on one charge. I'm satisfied with only having this problem with it sitting idle for a while because it normally doesn't sit idle.
     
  9. deusexaethera

    deusexaethera OT Supporter

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    Turn off ACPI power management and see if it still does it. If it still locks up, it's a hardware problem.
     
  10. Bencorn

    Bencorn New Member

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    Turn what off now?
     
  11. Bencorn

    Bencorn New Member

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    I have my power scheme set to never turn anything off after any amount of time, is that what you're talking about?
     
  12. deusexaethera

    deusexaethera OT Supporter

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    Sorta.

    Go into the BIOS and look for any power management options you can find. Turn them all off.
     
  13. Bencorn

    Bencorn New Member

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    I couldn't find any power management options in the bios. I did however find a video scaling thing that I turned off and some other video options that I turned off and didn't realize a difference when I changed them, so I'll see if that helps any.
     
  14. Bencorn

    Bencorn New Member

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    It really seems as though that video scaling thing in the bios had a huge affect on the system. it has been running idle for 45 minutes with no problems at all. Thanks for directing me to the bios so I could find that.
     
  15. deusexaethera

    deusexaethera OT Supporter

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    The BIOS is like a little voodoo doll for the computer. God only knows why changing the video scaling would affect anything, but if changing that setting shook something loose and now it's working again, then that's good enough.
     
  16. Bencorn

    Bencorn New Member

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    I dunno what the deal was, but it hasn't crashed since I turned that off. I also turned off Write Combining in my monitor settings at the same time that I turned off video scaling. I dunno which one of those did it or if by changing one of those, something else reset. No idea, but no crashes now.
     
  17. deusexaethera

    deusexaethera OT Supporter

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    The next step, if you want to do it, is to re-enable one setting each day until the computer starts locking up again.
     
  18. Bencorn

    Bencorn New Member

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    I didn't notice a difference when I turned either of them off except when I turned off video scaling, my windows loading icon on boot up is about 1/3 smaller than it was. I think I'm just going to sit back and enjoy a crashless computer. I'm one of those guys that I don't care how its fixed, as long as its fixed lol.
     

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