MMA job update

Discussion in 'OT Bar' started by The Ripper, Aug 8, 2008.

  1. The Ripper

    The Ripper New Member

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    Passed on the one for reasons mentioned before and got offered an interview for another 40 - 50k a year job lol. Hopefully I get it because its shit Im used to doing. They try and make it sound all complicated but its pretty str8 forward. heres the discription.

    The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

    POSITION TITLE: Service Technician Administrator

    DEPARTMENT: Operations

    BASIC FUNCTION:

    To plan, develop, and implement the practices that will create the solution to problems that may arise relating to the functioning of medical equipment in the hospitals and clinics in all the countries covered under the ROLA (Andean, Caribbean, and Central American) Region. To act with leadership abilities in the development, support, and monitoring of the technical service activities relating to the distributors and direct clients for the region.

    RESPONSIBILITIES:

    Direct Clients and Puerto Rico

    1. Preventive maintenance (*)
    2. Creation and management of service contracts and extended warranties
    3. Corrective maintenance (*)
    4. Software installations (up-grades)
    5. Equipment installation
    6. Client care & help desk
    7. Technical trainings
    8. Set up and pick up of client equipment
    9. Equipment management relating to replacements and loaners (*)

    QAD System Maintenance

    1. Equipment evaluation and diagnosis
    2. Equipment repair when possible
    3. Management and tracking of all equipment sent to the plants for repairs
    4. Registering calls and activity tracking in the QAD module
    5. Handling quotes
    6. Technical service reports
    7. Maintenance of the base installed equipment
    8. Management of technical service equipment



    Sales and Distributors Support

    1. Support with the demonstrations and trainings
    2. Trainings on usage and care of the equipment to end users and technical service personnel
    3. Technical support to sales reps and clients with the equipment materials for Communications, Endoscopy, Medical, and Instruments
    4. Work directly with the distributors to develop technical service contracts and extended warranties
    5. Create monthly reports for the Operations Review regarding:
    a. Functioning
    b. Invoicing
    c. General technical service issues

    6. Travel required about 50% of the time


    QUALIFICATIONS:

    - Bachelor Degree (preferred in the Engineering field)
    - Technical service background: specifically in the analysis and repair of electronic products
    - Knowledge and preparation of technical service in the medical field greatly preferred
    - 2-3 years of work related experience
    - Leadership qualities in order to deal directly with sales reps and distributors
    - Able to work under minimal supervision
    - Desire to constantly learn

    DEFINITIONS:

    Preventive Maintenance:

    This service includes the internal and external cleaning of each product, both on the field and in the office. This needs to happen in a consistent manner (Cleaning of the internal components as well as the lubrication of the moving parts.) Within this type of maintenance are the following tasks:
    - Cleaning of the parts and components of the equipment in order to prevent damaged caused by normal wear and tear and wrong usage
    - Lubrication of moving parts allowing the right usage of the mechanical parts and avoiding premature wear and tear
    - Verifying internal cables and outside connections of the equipment to prevent breaks and premature wear and tear
    - Software up-grades producing better functioning

    Corrective Maintenance:
    - This type of maintenance include the above mentioned maintenance in addition to the repair of products in the event of breakage

    Loaner:
    This includes the equipment given to the client as a replacement, during the period of time that technical service repairs the damaged equipment. This loan is conditional on the respective purchase order of the repair.
    For equipment that present damage attributed to manufacturing and/or material, be it within warranty or to clients with maintenance contracts, conditional loaners do not exists.

    Its pretty str8 forward so I can do this easily. With this money I should have my bills payed off in no time have the money ready for thailand and still have enough left over to get a new ride wo0t.
     
  2. roose

    roose Guest

    as long as you never use 'str8 forward' again you should be golden.

    i am so jealous of your thailand plan.
     
  3. The Ripper

    The Ripper New Member

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    yeah I just need to land a new job to be able to make it happen. The way they got me scheduled at work now I dont even have time to go to rehab for my injury or time to train which is pissing me off. So Im trying to land a 9 - 5 that pays more or about the same in the IT field so I can make this happen.
     
  4. Sammo

    Sammo New Member

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    do you have a bachelor's?
     
  5. The Ripper

    The Ripper New Member

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    yeah but not in IT lol, I sent them my resume so they already know and still called me back so I guess its not a biggy.
     
  6. whup

    whup I wish you had children and.. so that I could step

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    Am I the only one concerned about The Ripper having the responsibility of making hospital equipment work? :noes:
     
  7. kilian

    kilian You've got quite a treasure there in that Horadric OT Supporter

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    .
     
  8. Gogoplata

    Gogoplata Guest

    cool blog, ripper
     

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