Microsoft Backup: No. Norton Ghost: No. Acronis TrueImage: No. Every single one of them locks up tighter than Fort Knox when it tries to access the hard drive. I can't just hand off a laptop to a new employee without having a reasonable way to restore the machine after they fuck it up. What the fuck is wrong? All I can think of is it's a Serial ATA hard drive, and for some reason trying to copy them is like...uh...I dunno...insert bad analogy here. The point is I can't fucking do it. Even Acronis TrueImage, which is supposed to be the best HDD backup software around nowadays, can't copy the drive either from within Windows or from a bootable CD. I can't believe I've wasted my whole day trying to get this shit to work.