I do not know what to do!

Discussion in 'OT Technology' started by John Blaze, Aug 1, 2006.

  1. John Blaze

    John Blaze New Member

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    Some type of adware dowloaded itself onto my laptop.

    I called support desk and followed there advice, also did a search and did what it said which included:

    Going into safe-mode and running spysweeper and antivirus software
    Reseting my Websettings
    Removing all trusted sights.

    Still the adware is prevailing, basically it streams in one pop up after another every 30 seconds or so, slowing my laptop down.

    Please can someone help me remove this?
     
  2. et3rnul

    et3rnul OT Supporter

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    As soon as u noticed the pop ups and slow downs, you should've used System Restore to restore your system to the last known good config. That will prevent the adware from loading at startup (usually), and then u could use your antispyware to remove it (I use ad-aware). This works sometimes, and you MAY be able to still do it.

    Start > Programs > Accessories > System Tools > System Restore

    If you can get to it, I recommend downloading Zone Alarm Free, Ad-Aware, and AVG Anti Virus.
     
  3. John Blaze

    John Blaze New Member

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    I have tried system restore sever times...but thanks for the help. Anything else i can do?
     
  4. et3rnul

    et3rnul OT Supporter

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    Download HijackThis! from http://www.spywareinfo.com/~merijn/downloads.html.

    It'll produce a list of active processes (u could alternatively use task manager to see a list).

    Look through the list, and if u see an .exe that u dont recognize, google it. If its adware, then there should be some info on how to remove it.

    Also, hijackThis! will give u an option to produce a log txt file. Paste it here, maybe someone can spot it.

    But yeah, that's all i got. Anyone have other suggestions? Typically Ad-Aware remove it, but this one might be stubborn.
     
  5. P07r0457

    P07r0457 New Member

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    ugh, system restore is shit. I promptly disable it after installing windows, immidiately before installing drivers.
     
  6. EvanD

    EvanD Active Member

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    Format that shit and don't bother with the hassle of cleaning it.
     
  7. Schproda

    Schproda New Member

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    I don't know what you expect people to know but Hijack this can royally screw someone's PC if they don't know what the processes are or do.

    My suggestion is to download a NEW copy of Spy Sweeper from www.webroot.com and run it in safe mode. I use it, actually registered it and have had better luck with it than anything I've used in 2 years. That'll get you started anyway. If you don't have XP Service Pack 2 installed, do that before you do the sweep.

     
  8. Schproda

    Schproda New Member

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    Oh hell, this is twice I'm gonna have to agree with you. :)
     
  9. ce-tyler

    ce-tyler New Member

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    most of the time system restore makes stuff worse also try adaware and spybot spyware is hard to get get rid of because its in the registry and it can keep comming back if it doesnt work then ya format that shit!!!!:slap:
     
  10. Jaysin

    Jaysin New Member

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    download hijack this and post your log.
     
  11. Schproda

    Schproda New Member

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    If you post your hijack this log somewhere, go to www.castlecops.com where their sole purpose in life is helping with spyware removal.
     
  12. et3rnul

    et3rnul OT Supporter

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    I didn't tell him to do anything else but post his log, and google the information on things he didn't know. I'm sure he has updated his spy sweeper as well.
     
  13. John Blaze

    John Blaze New Member

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    What does "format" mean? How do i do it? Will my memory be completely cleaned? Sorry for my ignorance.
     
  14. EvanD

    EvanD Active Member

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    Formatting your hard drive would erase all content on it. Obviously if you have important files or documents that you need then you would have to back them up.

    Personally i'd rather not deal with all those spyware/malware/adware cleaners and just start fresh.
     
  15. John Blaze

    John Blaze New Member

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    What is the best way to back up a hard drive, and how do you format?
     
  16. P07r0457

    P07r0457 New Member

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    if you need to ask those questions, then you need to take your machine to a professional.
     
  17. samm

    samm Next in Line

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    download & burn a linux live CD and try linux
     
  18. BradNowell

    BradNowell New Member

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    That sucks. I had to have my friend look at mine when that happened...good luck!
     
  19. P07r0457

    P07r0457 New Member

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    WORST idea EVER.

    If you're too stupid to use windows with much success, you certainly shouldn't be using linux.
     
  20. samm

    samm Next in Line

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    How so? You will not get spyware or viruses on your computer when simply browsing the internet under Linux. A live CD offers him the chance to try Linux without installing anything. If he does not like it, he can continue using Windows and posting threads like this every 3 months.
     
  21. EvanD

    EvanD Active Member

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    Like the others have said...it's probably best that you take your PC somewhere or to someone to have it serviced...if you have important data that you don't want to lose, I wouldn't mess around.
     
  22. et3rnul

    et3rnul OT Supporter

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    First off, if he doesn't know how to reformat, then chances are that installing linux will not be a pleasant experience for him.

    It's not hard to avoid spyware and viruses. People just need to be informed.
     
  23. John Blaze

    John Blaze New Member

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    I have nearly 900 songs on my computer, it would be a bitch to have to put those back on. Can this info be easily stored and transfered?

    I think i will give best buy's geek squad a call.

    Ya, i'm not computer savvy.
     
  24. et3rnul

    et3rnul OT Supporter

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    It's pretty easy to backup those songs, if you don't mind burning DVD/CDs or transferring to an external hard drive. It just takes time.
     
  25. Schproda

    Schproda New Member

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    You're ASSuming the person who doesn't know the difference between a format command and a My Computer icon to know the difference between a volume and a drive letter. You're also ASSuming that he'd know how to partition the drives, the options to take and all that. Some of us know Linux but those with less than general Windoze knowledge won't ever be able to handle *nix period.
     

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