Help with external drive

Discussion in 'OT Technology' started by Pioneer, Jan 3, 2007.

  1. Pioneer

    Pioneer Are you annoyed? You will be.

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    Just bought a WD 250GB external drive, hooked it all up.

    My computer says "One of the USB devices attached to this computer has malfunctioned and windows does not recognize it. For assistance in solving this problem click this message"

    Clicking the message brings up a list of my USB ports (currently the only USB device attached), clicking the "unknown device" brings up the "device properties" window with two tabs ("general" and "driver"), on the "general" tab is a troubleshoot button which does NOTHING, the "driver" tab has four buttons ....
    Driver details --- which states "no drivers are required or have been loaded for this device"
    Update driver --- which brings up the "install wizard" which states that better software cannot be found than what I have installed"
    Rollback driver --- states that I have nothing installed and advises I use the troubleshooter
    and Uninstall -- didn't click it but I'm sure it will tell me there's nothing to uninstall




    Also, the Quick Install Guide that comes with it says that "for best performance and reliability, it is recommended that you install the latest service pack and updates."
    Clicking 'Windows Update' attempts to connect to the internet with Internet Explorer and dial-up which it won't do and I have cable and use Mozilla
     
  2. Maffy29

    Maffy29 Active Member

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  3. Pioneer

    Pioneer Are you annoyed? You will be.

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    Been there, done that ---- nothing
     
  4. soundmaster2.0

    soundmaster2.0 Toasted OT Supporter

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    If you go to Control Panel>Administratvie Tools>Computer Management and go down to disk management what does it show up as?
     
  5. Pioneer

    Pioneer Are you annoyed? You will be.

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    It doesn't show at all.

    It shows 6 devices:
    DVD Writer
    CD-ROM
    Generic USB CF reader USB device
    Generic USB SD reader USB device
    Generic USB SM reader USB device
    Generic USB MS reader USB device

    The generic readers are the card reader slots
    If I connect my iPod is shows up as "disk drive"
     
  6. soundmaster2.0

    soundmaster2.0 Toasted OT Supporter

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    I don't think you are looking at the disk management part because only your hard drives should show up in there.
     
  7. Pioneer

    Pioneer Are you annoyed? You will be.

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    Okay, I was looking at Removeable Storage but Disk Management doesn't show it either
     
  8. soundmaster2.0

    soundmaster2.0 Toasted OT Supporter

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    What is the condition of your usb drivers? ie are there any error codes involving your usb devices?
     
  9. deusexaethera

    deusexaethera OT Supporter

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    I'm gonna guess your USB cable is dead.

    And I don't really give a damn if you don't like IE6 -- fire it up and do your Windows Updates properly. While you're at it, maybe you should turn off the "automatically dial this connection" setting in IE6 so it stops trying to use your modem.
     
  10. soundmaster2.0

    soundmaster2.0 Toasted OT Supporter

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    Dead usb cable is also an option, it's always the easy things I don't think of.
     
  11. deusexaethera

    deusexaethera OT Supporter

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    Also, I recently had a coworker who bought a USB disk that didn't work, and when I opened the case I discovered that there were some pretty grievous soldering errors. It might just be defective.
     
  12. Pioneer

    Pioneer Are you annoyed? You will be.

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    Just this device not recognized, everything else works fine
     
  13. Pioneer

    Pioneer Are you annoyed? You will be.

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    the cable seems fine, the drive interacts with the computer, just the computer doesn't reconize the drive .... If I turn the computer off/on the drive goes off/on

    It's set for automatic updates but the auto-dial was interfering (which is off now :o )
     
  14. Pioneer

    Pioneer Are you annoyed? You will be.

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    I'm thinking take it back and try another WD ... or a Seagate for less money
     
  15. deusexaethera

    deusexaethera OT Supporter

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    You can buy a pretty blue, red, or black hard drive case from Vantec, and an IDE hard drive from Seagate, and build yourself a portable drive for FAR less than the prebuilt models cost. Newegg is your friend.
     
  16. Pioneer

    Pioneer Are you annoyed? You will be.

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    Took the WD back they didn't have another. The price I saw on the Seagate was for an internal 250GB (the external is slightly more and not in stock). Got a Maxtor 320BG for $40 more than the WD 250. Within 5 minutes of getting it home it's installed and ready to use.
     

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