i have been using a laptop (toshiba protege 7200) with windows 2000 for the past 2-3 years, and a couple of months ago, i started to have problems with it. (by the way, i have SP4) first off, internet explorer crapped out on me, and whenever i would use it, the pages would not load. i tried to update it, but the problem is the same. then i switched to netscape 7.2. everytime a page would take a long time to load, either netscape would freeze or the entire computer would freeze and as of a couple of weeks ago, i tried to open up itunes, and i would get a program error saying: "itunes.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." i have also gotten the same message for windows media player and quicktime, and netscape, when it crashes. if anyone would be able to help, i would greatly appreciate it.