A&P frustrated client? how would you handle this?

Discussion in 'Lifestyle' started by xenon supra, Jan 29, 2009.

  1. xenon supra

    xenon supra OT Supporter

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    I'll sum this up as quick as possible.

    My craigslist ad said:
    2 hours of photo
    2 free 8x10s
    15 retouched images to view online
    $125

    So I do this guys shoot, he tells me he'll order 100 8x10's when we finished. So I said I'd give him a good deal since he's doing such a high quality at $5 a print (making me about $100 profit in prints). Still a GREAT price for an 8x10.

    Then he realizes he can't spend that much, so he wants to order only 12 for now and "hold off on the rest."

    So I put them up for $11 per print, profiting me about $80.

    Now he's pissed because I changed my price :ugh:

    He now wants his two free ones and a CD of images (so obviously he can print his own).

    What do I tell him?
     
  2. spahndirge

    spahndirge Scumbag Member

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    There's no mention of CDs in the ad, so why give him what isn't advertised?
     
  3. xenon supra

    xenon supra OT Supporter

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    Because he's willing to pay for it. And at this point I'd rather sell the CD for like $50 than him walk away with his two free prints and me make nothing.

    I agreed to give him a CD if he ordered 100 prints because obviously I was getting good money from the prints :hs:
     
  4. Wheezer

    Wheezer OT Supporter

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    Has he paid you the $125? I've been burned before. I get the money before the shoot along with a signed contract. If you've done that...give him the two 8x10's and walk away.
     
  5. jared_IRL

    jared_IRL OT Supporter

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    explain to him that prints are cheaper in larger quantities, and that print houses charge much more to do low print runs.

    If he wants a CD, that is an entirely different discussion, and per your typical contracts, cd's cost $X, which is what you would charge him.

    If he asks why the CD was free before, explain that since he was doing such a large volume of work with you, you were giving him a break, but you can't afford to do that if he's not holding up his end of the agreed upon deal.

    Just keep professional and make sure you fully explain to him that these are the costs of doing business. high volume is cheaper than low volume, and larger contracts get you more free stuff than smaller contracts. Every business I've ever worked with has operated under this concept, and not just in photography.
     
  6. spahndirge

    spahndirge Scumbag Member

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    Convert images to ascii and give them to him on the CD :)
     
  7. xenon supra

    xenon supra OT Supporter

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    yes I've already got the $125.
     
  8. xenon supra

    xenon supra OT Supporter

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    I'd like to make a few more bucks off the print or CDs though. :hs:

    :cool: thanks.
     
  9. Girth

    Girth ¯\_(ツ)_/¯ OT Supporter

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    What Jared said is on point... or, offer him the CD and the rights for $250-300 and no prints. That way it covers your pp work and you still make money off of it! :dunno:
     
  10. Killyin

    Killyin Vicariously I, live while the whole world dies.

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    The way I see it is you owe him 2 8 x 10 prints and that's it.

    If he wants a CD with the photos....give him the untouched pics for whatever you feel is reasonable. If he wants the retouched pics...charge him more.
     
  11. xconverge

    xconverge OT Supporter

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    The cd of images may not be an accurate representation of your work if you have not processed them much. You don't OWE him your unfinished work that his friends would judge you by. Its the same reason my boss doesnt give the footage straight from the camera for weddings unless they pay 500 dollars just for an unedited dvd. Some people do get this but it really is stupid.

    The cd is the rights and all you have that is really yours, there is no reason to let him have it unless he is willing to pay.

    And also, I agree with everyone else before me
     
  12. xenon supra

    xenon supra OT Supporter

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    I just wanted this guy out of my hair.

    I'm giving him his two free prints. And he's giving me $65 for the CD.

    So I'm making like $200 for 2 hours of shooting and maybe 30-40 min of PP time.

    Oh well. Next time I'll be sure to negotiate things out beforehand.

    Either way, extra beer/gear money in my pocket for doing something fun.
     
  13. wizeguy4

    wizeguy4 New Member

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    AT 125, he was already getting a deal. I would not have given him a deal on top of a deal. there is no reason to cut your own throat cause you fell guilty for making the extra money. 5 bucks and 8 x 10 is an incredible deal. That is somethign I would keep for friends and such.
     
  14. Mutombo

    Mutombo New Member

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    I think you handled it the right way. Sometimes you have to make concessions to a client to make sure they are happy. Your reputation is everything.
     
  15. aCab

    aCab New Member

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    Was this the goofy ass looking guy?
     
  16. xenon supra

    xenon supra OT Supporter

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    yup :mamoru:
     
  17. Laurel

    Laurel New Member

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    pics?
     
  18. alexromo

    alexromo New Member

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    dont give him shit tell him to fuck off
    '
    seriously
     
  19. EWhytsell

    EWhytsell New Member

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    Customer service is the main concern no matter what. Your starting out so you did the right thing. I've always worked in the service industry, IT, hardware, software, remote support, everything and the most important thing always is making the customer understand 100% that your doing everything you can for them.

    In this case though it almost seems like he was changing the deal to rip you off, but oh well you live and learn and stick it to the next guy without them knowing. If that fails see above paragraph:)
     
  20. Gvidon

    Gvidon New Member

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    Perhaps you did not show him enough love during the photo shoot? :mamoru: and that is why he changed his mind.
     

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