friend's broken laptop

Discussion in 'OT Technology' started by buddha724, Jan 19, 2007.

  1. buddha724

    buddha724 New Member

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    so a friend brought me her laptop today cuz it keeps hanging at the windows log on screen and giving her a bsod.

    it comes up with c000021a {Fatal System Error} Windows Logon Process system process terminated unexpectedly with a status of 0xc0000020 (0x00000000 0x00000000)...

    and it keeps looping. hangs at load screen, bsod, repeat.

    i went into the bios and ran the hard drive self test (it's a compaq) and it came back with #1- 07 Fail.

    i told her i think her hard drive or mobo has been paperweighted. what do you guys think?
     
  2. cmsurfer

    cmsurfer ºllllllº

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    There's plenty of info on this error from a google search.

    http://win-xp-sp.blogspot.com/2004/12/windows-logon-process-system-process.html

    http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20790028.html

    Info on the hard drive test error:

    http://forums1.itrc.hp.com/service/...28728&admit=-682735245+1169217533128+28353475

    The BSOD iteself can most likely be fixed by doing a Windows repair or a re-format, but if you are getting a hard drive test error, it could be the mainboard or hard drive on it's way out.
     
  3. Chris

    Chris New Member

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  4. cmsurfer

    cmsurfer ºllllllº

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    That error doesn't even match the one he posted.
     
  5. buddha724

    buddha724 New Member

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    .

    i told her i think her hard drive is fucked. it was definately making a lot of clicking noises, which is more evidence of a failure in my eyes.

    i guess she didn't like the fact that told her laptop is busted so she took it to one of the tech guys at her mom's job. i told her to tell him everything i saw. i'm betting he'll come to the same conclusion but he probably knows more than me about computers so who knows...
     

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