Full story: In early September I applied for my 03 C&R FFL, emailed them a few weeks later and they replied the next day saying they received it on the 15th, and would have an answer 60 days after they received it. Late November I still hadnt heard anything so I called again, left a message and never heard back. So for the last 30 days I've been calling the FFL dept, the main ATF firearms number, the lady who responded to my first email, and the lady she recommended in my first email as the lady who is in charge of apps from my state and left numerous messages with all of them since they never answered the phone (with the exception of one who said she would call me back in 15 minutes and never did) or returned any of the previous calls. I also sent lots of emails which they never responded to. Finally this morning I get another call I cant answer since I'm on another call, and check my messages to hear verbatim "This it the ATF returning your call 866 662 2750." That just pissed me off, so I called back about 5 times leaving a message each time figuring maybe they would get pissed off enough to finally call me back. Sixth time I call someone answers, she takes my info and immediately wants to end the call saying she will call me right back in under 15 minutes. Well I heard that routine before so I told her I would simply wait, and to give me her direct phone number in case we get cut off. Twenty minutes later she comes back to say that she cant find any record of my app other than it was received on the 15th, but I can go ahead and send my application again and they wont charge me since they kept my first application fee. Needless to say I'm pretty pissed off at the whole ATF, they cant handle returning phone calls or emails let alone an application and yet we trust them with our guns and explosives. Cliffs: Sent in my 03 FFL app in September and never heard anything, called and emailed just about everyone at the ATF and never heard a single thing back. Finally got through today (3 months after applying) and was told they essentially lost my app. Needed to rant so came here.