I am doing my part to share a good customer service experience. I dropped my Sigma 70-300 lens earlier this year and I sent it to United Camera in early October. I called them on Tuesday and I was told it would be ready in 2-3 days. That was right on time since I need it Saturday. I am in Chicago and they are in the burbs. I said I can pick it up Thursday or Friday when it's ready. I called back yesterday (Thursday) and I was told that another part is required and it will be two more weeks . I got a call from the technician today. He explained the reason for the additional delay and he apologized. I told him I no longer need to pick it up. I needed it Saturday because I have season tickets for football and Saturday is the last home game. There won't be a rush if I can't have it by Saturday. The technician said I could sign out the 300mm house lens that they use to test cameras. I am driving out there now to pick it up. That is above and beyond what I expected and I thought I would share a good story.