Buick and Lexus Brands Tie for Highest Rank in Vehicle Dependability

Discussion in 'OT Driven' started by Mercedes, Aug 9, 2007.

  1. Mercedes

    Mercedes OT Supporter

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    WESTLAKE VILLAGE, Calif.: 9 August 2007 —Buick ties with Lexus to rank highest among nameplates in vehicle dependability—marking the first time in 12 years that another brand ties with Lexus for the highest-rank position, according to the J.D. Power and Associates 2007 Vehicle Dependability StudySM (VDS) released today.

    The study, which measures problems experienced by original owners of 3-year-old (2004 model year) vehicles, finds that Buick and Lexus tie for the top rank position with a score of 145 problems per 100 vehicles (PP100). Following in the top five rankings are Cadillac, Mercury and Honda, respectively.

    “With three non-premium nameplates—Buick, Honda and Mercury—ranking within the top five, and particularly with Buick tying with Lexus for the top rank, consumers seeking a vehicle with strong dependability have good choices at various price levels,” said Neal Oddes, director of product research and analysis for J.D. Power and Associates. “Consumers don’t necessarily need to pay premium prices to obtain high quality and dependability.”

    Lexus garners five segment awards—the most of any nameplate in 2007—for the GS 300/GS430, GX 470, LS 430, LX 470 and SC 430. Toyota follows with four segment awards for the RAV 4, Sequoia, Tacoma and Tundra. Ford, Honda and Oldsmobile each capture two awards. Ford models receiving awards are the Crown Victoria and Mustang (in a tie), while Honda earns awards for the Civic and S2000. Oldsmobile models receiving awards are the Bravada and Silhouette. Models by Buick, Chevrolet, Infiniti, Mazda and Scion each rank highest in one segment.

    HUMMER is the most improved brand in the study, although it continues to rank below the industry average. HUMMER improves by 65 PP100 since 2006.

    The study also finds that vehicle models with strong dependability may retain up to 15 percent more of their value after three years, which may increase their purchase prices when sold as used vehicles. In particular, vehicle models that demonstrate strong dependability lose their value less rapidly compared with vehicles that are not as dependable. With higher residual value, dependable vehicles may command higher purchase prices on the used-vehicle market. In addition, vehicles with higher retained value can be important assets to automakers and dealerships, which may be able to sell a dependable vehicle two to three times during its life cycle.

    For example, the Scion xA—which receives an award in the sub-compact car segment with a score of 207 PP100—maintains residual value averaging 71 percent, which is considerably higher than the industry average of 56 percent. After three years, the 2004 Scion xA may retain value up to $10,607 of its initial average transaction price of $14,939, compared with only $8,366 if the model’s residual value rate matches only the industry average.

    “Automakers may reap numerous benefits from producing dependable vehicles—not only in higher residual values, decreased warranty costs and opportunities for remarketing their vehicles, but also in higher customer satisfaction and increased likelihood of customers recommending or purchasing newer dependable models,” said Oddes. “This is why it is especially important for automakers to successfully launch new vehicle models with high initial quality and appeal—models that perform well in these regards tend to exhibit particularly strong dependability later in their life cycle.”

    The study also finds that approximately 65 percent of vehicle owners experience one or more problems that require components to be replaced. Owners who have problems that require component replacements within the first three years of ownership are considerably less satisfied than owners who don’t need to replace components. Satisfaction is decreased further if owners are required to replace a major component, such as a transmission, as well as if minor components, such as brake pads, need to be replaced frequently. Component failure and the accompanying decline in satisfaction can lead to decreased customer loyalty. Owners who experience component failure expect to keep their vehicle approximately one year less than do owners who experience problems but do not need to replace components.

    “As owners experience vehicle problems—particularly ones that require components to be replaced—they are less likely to repurchase or recommend their current model,” said Oddes. “Automakers can improve upon customer loyalty by working closely with their component suppliers to monitor quality, since failure of a component ultimately reflects upon the quality of the vehicle brand in the minds of consumers.”

    The 2007 Vehicle Dependability Study is based on responses from more than 53,000 original owners of 2004 model-year vehicles. The study was fielded from January through April 2007.

    Find more detailed findings on vehicle dependability as well as model photos and specs by watching a video, reading an article and reviewing brand and segment dependability ratings at JDPower.com.

    About J.D. Power and Associates
    Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

    About The McGraw-Hill Companies
    Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com/. Media Relations Contacts:
    John Tews
    J.D. Power and Associates
    Director, Media Relations
    5435 Corporate Drive, Suite 300
    Troy, MI 48098
    United States
    (248) 312-4119
    [email protected] Syvetril Perryman
    J.D. Power and Associates
    Media Relations
    2625 Townsgate Road, Suite 100
    Westlake Village, CA 91361
    United States
    (805) 418-8103
    [email protected] No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com/corporate
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  2. Mercedes

    Mercedes OT Supporter

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    Lol @ VW :rofl:
     
  3. 97venge

    97venge New Member

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    land rover :cool:
     
  4. 97venge

    97venge New Member

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  5. 97venge

    97venge New Member

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    and the reason that buick is so low is because they only sell like 5 cars a year
     
  6. Teh_Sponge

    Teh_Sponge Hey, I got a sub now...

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    i love how Ford is so high yet the new Mustang is a pile of shit
     
  7. LOtown

    LOtown Active Member

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    LOL @ NISSAN

    :rofl::rofl::rofl::rofl::rofl::rofl:
     
  8. Read more...

    Read more... SPQR

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    How can brands that have 99% the same components be ranked so differently?
     
  9. LOtown

    LOtown Active Member

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    :ugh2:
     
  10. Mercedes

    Mercedes OT Supporter

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    Fuck If I know.
     
  11. Teh_Sponge

    Teh_Sponge Hey, I got a sub now...

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    do you own one?
     
  12. BLKDVLGSX

    BLKDVLGSX OT Supporter

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    BINGO
     
  13. Mercedes

    Mercedes OT Supporter

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    It's seriously not a bad car, I've seen many around the disney area as rentals.
     
  14. Y2kAccord

    Y2kAccord Everything happens for reasons I just dont know

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    Looks like they have gotten better :rofl::rofl:
     
  15. TriShield

    TriShield Super Moderator® Super Moderator

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    Buick has traditionally been a very reliable American car.

    I also checked out a new Enclave just yesterday. They offer them in two-tone paint from the factory.
     
  16. nicklol

    nicklol Nu OT Supporter

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    lol Mazdas are pile of shits :rofl:

    I would love a MX-5 with the 2.3l turbo motor, though :bowdown:
     
  17. fcheerleader

    fcheerleader New Member

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    lol @ ford
     
  18. e55AMG

    e55AMG New Member

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    BMW ftw. Though Merc is looking decent.
     
  19. cantankerously

    cantankerously Active Member

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    Buick has been at or near the top of that list for a few years now. Nothing new.
     
  20. Zackkahry

    Zackkahry New Member

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    Domestics: 3 out of top 4 :o
     
  21. pharmokan

    pharmokan OT Supporter

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    i like that car :cool:
     
  22. crontab

    crontab (uid = 0)

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    depends on where the car was built.
     
  23. SilverJettaGLX

    SilverJettaGLX OT Supporter

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    Elderly Buick owners die before they can report a problem?


    :hsughno:
     
  24. 94civicEX

    94civicEX New Member

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    I love my Fiance's 3 :o

    I can't believe Land Rover is at the bottom, lol.
     
  25. Mercedes

    Mercedes OT Supporter

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    I looked at the acadias I believe sat in it , but I ended up testing the new GMC Sierra instead:bowdown: holy shit, they wanted 45k for it, had they offered 0% I would of picked up a gmc car but they weren't.
     

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