Apple repair being weird

Discussion in 'OT Technology' started by DC9, May 14, 2009.

  1. DC9

    DC9 New Member

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    The sound on my Macbook stopped working completely. Because I have Applecare, Apple overnighted me a box and I overnighted it back. Repair status says they received it at 6:50am today and the repair was complete at 7:45am and was pending return. It has been pending return all day so I called up Apple to see what's up.

    The guy said my problem was rare and they just replaced the sound card. I asked him, I thought the sound was built into the logic board, so doesn't that mean they replaced the whole logic board? The guy said "yeah but they just replaced the soundcard"

    Then I asked if I will receive it tomorrow since it's suppose to be shipped today and he said "uhh well you have to give them time to receive it so it goes by the timeline." I said "forget the timeline, it says they received it and fixed it before 8 and is ready to be mailed out, does that mean I'll have it tomorrow?" He said "yeah but you have to give them time to receive it so i wouldn't expect it until the 18th." This guy just went on and on acting like a retard and no one has any idea where my computer is or what the status is.
     
  2. tenplanescrashing

    tenplanescrashing Active Member

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    just wait dude...1 day to receive and repair is exceptional at best. Don't expect a 24 hour turnaround from broken at home to returned to you fixed.
     
  3. Curren$y

    Curren$y New Member

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    chill bro
     
  4. DC9

    DC9 New Member

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    Well I got an email saying it shipped and the tracking number says it will be here tomorrow by 10:30am :bowdown: That is incredible.
     
  5. DC9

    DC9 New Member

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    Just got it back, they replaced all this for the broken sound problem:
    ODD SUper Drive
    Main Logic Board
    Heatpipe
    Fan
    Optical Cable
    Top Case
    Bezel
     
    Last edited: May 15, 2009
  6. DC9

    DC9 New Member

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    Alright now it's just shutting off randomly. Shut off 3 times already. Fuck

    Edit: Talked to Apple, I'm sending it back in, they said they might just send me a new one!!
     
    Last edited: May 15, 2009
  7. CyberBullets

    CyberBullets I reach to the sky, and call out your name. If I c

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    Apple Care = the win. They bend over backwards to keep you happy.
     
  8. DC9

    DC9 New Member

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    Well they received it today, lets see what happens...
     
  9. Raider007

    Raider007 om nom nom nom

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    are you going to bitch that you didn't get a new one within hours of them receiving it? you should call to confirm you'll have one by 8:30am tomorrow...
     
  10. Euclid

    Euclid New Member

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    They replaced a shit-ton of components in my MBP too, and it had a power issue (shutting off randomly)... second fix did the job. Hang in there, it sucks not having your machine.
     
  11. Curren$y

    Curren$y New Member

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    damn i should have gotten applecare. I think i'm gonna get one off of ebay.
     

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