WEB Advice needed. Dealing with clueless clients.

Discussion in 'OT Technology' started by Swerve, Jul 25, 2009.

  1. Swerve

    Swerve OT Supporter

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    So I'm starting to do some freelance work and my second ever customer wants a porn site making.

    I kind of know them, which indeed could be part of the problem.

    For example, when I ask them to draw some pictures of what they want (ie the DIVS layout), all I get is a stupid blank look and a "I don't know, I'm shit at drawing" response.

    So I say, "Well, how do you want the site to look?" and I managed to get a "I want it all black" response, and I think :ugh2: ...Okayyy, annd ???

    I fully realize this is all my fault, as it's me who's providing the service and it's me who should of said "I can do it, and I'll talk to you tomorrow" so that I could of made a list of what I need from them before I'd started.

    So the situation is this:

    1) The site must be black.

    2) I have to write all the content (when I asked the client for some text, they suggested I "just get drunk and it'll all come to me". This is some weird fetish shit to :barf:

    3) I have to source all the images.


    So on my second job I've fucked up and made the mistake I said I wouldn't, and failed to insist on the client providing the content, and some direction.



    Cliffs:
    What do you ask your clients about a site your making for them? What do you need from them?
     
  2. kingtoad

    kingtoad OT Supporter

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    Simply said, you're doing it wrong.

    The clients are going to you because of two reasons. One, they don't know what they want, and two, they trust you can do it. You tell the client to draw the wireframe and they're going to look at you like you don't have a clue what you're doing. You can ask your questions in more inviting ways. Such as, if they have a logo or any creative for you to build around. Or what kind of sites do they like. You can base your initial ideas off of this one. You shouldn't ever have to ask the client to draw out the wireframe. One of the most important parts of the website and you're leaving it up to the client to fuck up.

    Using your utmost professional knowledge of what you do, guide them to the correct solution, rather than have them come up with a solution.

    Some clients can be picky and request things that are just ridiculous. It's your job to have them throttle back a bit and educate them on why their idea is bad.

    You don't ask the client for text. You understand their business model, their goals, and hire a copywriter to write the copy around the focus of their business.

    Remember, you're the professional. You analyze the situation and provide details on what you think is best and why. You sell them on your idea, and you can work off that.
     
  3. Ricky

    Ricky █▄ █▄█ █▄ ▀█▄

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    What i usually do is request them to do a little research of their own and come back with a list of websites they like and what they like about each.

    I create a mockup or two and go from there.

    As far as writing content, i'd simply state that it's not part of the original quote and you can hire a third party for an additional cost.
     
  4. pharmokan

    pharmokan OT Supporter

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    i didnt read what kingtoad said but its probably right
     
  5. pharmokan

    pharmokan OT Supporter

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    if you're completely clueless start here

    [​IMG]

    :mamoru:
     
  6. 2ofdem

    2ofdem OT Supporter

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    Content and copy writing are easy to find and reasonably cheap then just chuck it into a blackish site and you're done.

    Professionally Kingtoads covered it pretty well.
     
  7. kingtoad

    kingtoad OT Supporter

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    Although this may be what actually happens, I disagree with it. Often times people will go to you thinking you're the go-to guy, or the front of your company--this is key. Especially if they're a small business owner. Keep it that way. Never mention any third party sources and spec out if they need copywriting in the original estimate.

    My small-business clients think I'm the go-to for everything. I meet with them and introduce designs, copywriting, and new ideas. And I don't do either of those, I'm strictly a coder.

    SMB clients generally do not like the idea that you're "a team" of people, because face value will begin waving a red flag in their head... Being an owner of the business, they understand having to pay for additional resources, and are generally looking for someone who can go to for everything. No offense to clients, but they're REALLY dumb when it comes to this stuff. This is why they're hiring you.

    If you're working with more of a corporate entity, or medium-to-large business clients, front as if you have a team of professionals developing their solution. As people who work with many different people everyday with different skillsets, they understand that a jack of all trades is a master of none, and expect that your team will have a variety of strengths and individual skillsets to handle their solution.

    Tell them exactly what they need to know, nothing more, and nothing less.

    The key is presentation. Know your clients, know their target market, and know their product. They're going to expect you to anyway.
     
  8. Swerve

    Swerve OT Supporter

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    Thanks for all the responses guys.

    Thought the thread would bring some good responses.

    I do want to be the 'go-to guy'.

    I'll hire someone to write the content for it

    I'll get a good team of writers, this is going to be needed...Clueless clients is where the money is I'm sure. I'm if I can get 5 customers a week, at £100 each, that's a decent wage.

    Outsourcing.
     
  9. thomor25

    thomor25 I make money online....

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    also unless it was mention cause i'm not reading all that shit ask them to send you a list of addresses of sites they like that they want theirs to look like it helps.
     
  10. Pepsi1975

    Pepsi1975 Mod of the Year

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    ricky mentioned that in post 3
     

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