My husband and I got married about 3 months ago, and well...we had some issues with our wedding photographer. I'm just want to know from other people in the business, if I am being unreasonable, or she is. I suppose we started off wrong by hiring a 'friend of a friend'. We sort of knew her. I had seen her pictures, and they are great. I loved them. And we wanted to throw the business to someone we knew rather than a stranger. I was hoping for a discount of some sort, but it wasn't necessary. We wanted to pay her well for her time/effort. Plus she had been jipped out of money by previous customers who were "friends", and we did NOT want to do that to her. We were her first customers that she had a contract for, and I knew she wanted to cover herself, so we looked it over and signed. She is a student photographer. Not professional, but has great pics. Our package was $1600 for 6 hrs of wedding 30 day online gallery CD with proofs 2 -4 week grace editing period 8x11 hardcover album Engagement session She had agreed to not charge us for extra time (since we were "friends") Complaint 1. She took almost 3 months to get us our engagement pictures. There were not as many as I had hoped. And she gave them to us on an unorganized thrown together CD. I had hoped for prints. Also, there were a few shots I thought were missing, but she REFUSED to do any extra or re-shoot work. We paid her in full a few weeks before the wedding, as signed in the contract. Complaint 2. Before the wedding she starts asking for money because she says the schedule I have for her is too long, that she will be working 11 hours. I gave her MY schedule for the day so she could see where/when she needed to be. Also, I had intended for her to eat dinner with us, lunch or whatever. Again, because I was viewing it as a 'favor' from a friend. She eventually backed down from asking for more money for this. Complaint 3. She extended the 30 day online gallery to 60 days without asking me. No one in our families had money to buy prints from her offline. She extended the "deadline" to try to get more money. In some of her last correspondences to me she made it a point to note how no one had bought anything from the galleries. Complaint 4. It has taken over 3 months for us to get our pictures. We STILL do not have the CD with our prints on them. Complaint 5. She NEVER ONCE contacted us about ANYTHING. No updates on the pictures/progress, nothing. Anytime I wanted to know something I had to chase her down with calls and e-mails. Complaint 6. She is not getting us actual prints, at all. I find this ridiculous and offensive when we paid so much. Not even a print credit. The only thing was she offered to discount some pictures if we bought them from the gallery. Complaint 7. The contract says 8x11 hardcover ALBUM. Perhaps I am wrong, but I was expecting a PHOTO ALBUM. Instead we got a 20 page photobook. Complaint 8. She did not tell us we were getting a Photo Book, not an album, and she did not discuss with us AT ALL about its design. I am not really happy that it is a black book with mostly black and white pictures. Complaint 9. SHE SPELLED OUR NAME WRONG ON THE BOOK!!! Now some/most of that I could overlook or forgive if she had worked with us on anything. But every time I go to deal with any of this, she is only out for herself and not willing to concede anything. I suppose my main issue is this: As friends, I am willing to overlook and expect maybe a few "extras" to make up for "complaints". I feel if I hired a professional, several of these things would not have been a problem or handled in a professional way, instead of just brushed off. I feel she has not been very professional, or given good service in anyway. Really the only good thing I can say about our experience with her, is that the pictures are good. I dont feel we should have had to pay as much as we did, when that was all we were getting out of it. Thoughts?