WEB 1and1 IMAP E-Mail

Discussion in 'OT Technology' started by iridium130, Nov 27, 2007.

  1. iridium130

    iridium130 OT Supporter

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    Alright this will be a longish post:

    I've had 1and1 hosting for a couple years now and I've never really used my email addresses since I primarily use my gMail.

    I've recently started a small forum and I wanted to have emails from there directed to my domain. I noticed they had IMAP email, so I tried setting that up, but I could never get my emails to successfully download. When I tried POP email, it worked flawlessly, so I just went with that since I was in a rush to set it up.

    Fast forward to today; I finally decide to get IMAP working and I tirelessly searched Google and the 1and1 support site for a resolution. Failing to find anything, I opened a ticket:

    They reply with:

    Ok, fair enough, I'm sure they probably assumed I got my settings wrong, which I didn't. Plus her wording was very confusing, so I emailed them back with this:

    This is what came back

    The Leopard install guide had next to NOTHING on e-mail setup.

    At this point, I was getting upset that they weren't helping at all.

    After a couple hours of no replies, this is what I got:

    WTF :mad: This problem is over 2 weeks old, it's not like it suddenly happened. This doesn't seem to be a widespread problem, maybe it's just the server I'm on. This "answer" seems to be a canned response just go et my ticket out of the way.

    So my question to OT is this:

    Has everybody had satisfactory CS from 1and1 or are they notorious for poor CS? And does anybody know of a way I can escalate this problem? :hsd:
     
  2. drpepper

    drpepper Active Member

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    welcome to 1and1.com :dunno:
     
  3. auveeb

    auveeb DATS CUTE

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    1and1 is like the most avoided webhost amongst developers :o
     
  4. ROFLCORE

    ROFLCORE Guest

    :ugh:
     
  5. MrBrotato

    MrBrotato New Member

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  6. Flaxer

    Flaxer New Member

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    I have delt with that as well with 1and1.com.. if they can't sovle your problem they will just say it is because of some sort of downtime... I finally figured out the problem I was having and they told me that it was in correct and it will still wont work... lol I still use 1and1, but dis-like them
     

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